At Reliance Life Insurance, we believe in providing the best of services to our customers and channel partners. We strive to provide easy access to information related to our products and services, as well as simple channels for our customers to have their grievances redressed.
In case you are dissatisfied with any of our services, then please follow the escalation process mentioned below
If after having followed steps 1, 2 and 3 your issue remains unresolved, a further reference may be made to the Insurance Ombudsman in terms of Rule 12 & 13 of the Redressal of Public Grievance Rules, 1998.
Procedure for filing complaint with Ombudsman:
The insurance Ombudsman may receive and consider any complaints under Rule 12 & 13 of the Redressal of Public Grievance Rules, 1998; which relates to any partial or total repudiation of claims by RLIC, any dispute in regard to premium paid or payable in terms of the policy, any dispute on the legal construction of the policies insofar as such disputes relates to claims; delay in settlement of claims and non-issue of any insurance document to customers after receipt of premium. On the above grounds, any person may himself or through his legal heirs make a complaint in writing to the insurance Ombudsman within whose jurisdiction the RLIC branch is located. The complaint shall be in writing duly signed by the complainant or through his legal heirs and shall state clearly the name and address of the complainant, the name of the branch, the fact giving rise to complaint supported by documents, if any, the nature and extent of the loss caused to the complainant and the relief sought from the Ombudsman.
However as per Provision of Rule 13(3) of the Redressal of Public Grievance Rules, 1998 the complaint to the ombudsman can be made:
Only if the grievance has been rejected by the Grievance Redressal Machinery of the Insurer
The Complaint has been filed within one year from the date of rejection by the Company
If it is not simultaneously under any litigation
For detailed list of ombudsman please click here.
Click here to view Grievance Redressal Policy in detail