Reliance Do Good
Imagine searching high and low for a customer.  Not to collect payment, but to make one
Wed, Jan 25, 2017

Imagine searching high and low for a customer. Not to collect payment, but to make one

Perseverance has a new name: Sreevali. This LPO from our Face to Face Model was tasked with finding an unreachable customer. She tried every avenue possible to find him, before finally tracing him through his bank branch. The customer, who didn't even remember that he had a paid-up insurance policy, was overjoyed to know he had money available, as he had been going through difficult times.

A customers family was dealing with their sorrow. Stella helped them with dealing with all the work
Wed, Jan 25, 2017

A customers family was dealing with their sorrow. Stella helped them with dealing with all the work

For Stella, a Face to Face Model LPO from Mangalore, there's no difference between a customer's pain and her own. She proved this when a customer's family was dealing with the pain of his loss. She was there with them through thick and thin, retrieving a cheque when it went to the wrong address, getting a duplicate policy issued when the family lost the original, and assuring them that things would be all right. Stella, we are proud of you!

How do you treat someone who has lost his son?  As  if he is your own  father
Wed, Jan 25, 2017

How do you treat someone who has lost his son? As if he is your own father

There are stories that move you, and those that inspire. This story does both. Shyam Sasidharan, our Branch Service Officer from Aluva, was approached by a father who had tragically lost his son. The senior citizen was racked with worry on how to provide for his grandchildren. Shyam used all the means at his disposal to put his mind at ease, and helped him make a claim that would secure the little ones' future. 

Winning a customer
Wed, Jan 25, 2017

Winning a customer's trust is always difficult, but never impossible

Tinku, an LPO from our Face to Face Model, was given a task that most would find impossible - bringing back an irate customer who didn't want to talk to any life insurance company. Using only her concern and genuine desire to help, Tinku convinced the customer to revive her policy. Keep up the great work, Tinku!

A  little patience can make a difference
Wed, Jan 25, 2017

A little patience can make a difference

One day an anxious Mrs. Agarwal approached Kanika Singh to surrender her policy. Kanika's attentive nature while processing the documents, made Mrs. Agarwal confide about her son’s untimely death and her own inability to pay off debts. Kanika, realizing that Mrs. Agarwal was not aware of her son's Life Insurance policy, explained to her about the policy details and the benefits due. A relieved Mrs. Agarwal expressed how fortunate she was because of her son's foresight and of Kanika’s simple act of empathy that helped her turn her life around.

A ray of hope shines in the dark
Wed, Jan 25, 2017

A ray of hope shines in the dark

When Tej Narayan Mahto suddenly passed away, Lalita Devi's world came crashing down. To add to the widow's misery, her in-laws disowned her. On the verge of resigning to fate, she received a call from Kedarnath Mishra, informing her about her husband's Insurance Policy. In time, he helped her through the claim settlement process and offered guidance to become a Reliance Nippon Life Advisor. Kedarnath's support was instrumental in turning around Lalita Devi's Life and future.

A customer had lost her life partner at 23. When she met Aarti she found hope
Wed, Feb 8, 2017

A customer had lost her life partner at 23. When she met Aarti she found hope

Aarti, a Customer Executive from our Andheri Branch, was confronted with a terrible story. A customer's husband, a farmer, had killed himself after the crop failed. Left alone and devastated the widow approached Aarti for her insurance claim. Aarti Patiently listened to het story, helped her dry her tears and even arranged lunch for her. In a few days her claim was settled and she was ready to face life again.

When compliance and concern meet, customers are assured of  a secure future
Wed, Feb 8, 2017

When compliance and concern meet, customers are assured of a secure future

Mamtha, a Face to Face Model LPO from our Bangalore office, visited a policy holder who had changed his address, so that she could update his contact details. She was shocked to find out that the customer had passed away. Mamtha made sure his son and daughter were contacted and informed about their father’s insurance policy. She also helped them in the claim proces

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