Graduate with over 5 years of experience/Post Graduate
4+ Years of Sales Experience & Handling large Team of FOS
Drive channel strategy/ philosophy/ processes across the entire region
- Ensure capacity utilization by recruiting FRM as per the manpower budget. Ensure adherence to recruitment criteria and process set by the company
Induction & Training
- Ensure that employees ( FRM ) recruited are inducted and trained as per the L&D Policy defined by the company.
- Identify the training gaps of the Team and plug them in discussion with L&D team or conduct the training personally and ensure that attendance percentage is 100% for his/her team.
- Drive Business Target.
- Ensure that leads generated by the call center are allocated, tracked and closed.
- Ensure Self Sourcing Targets are achieved
- Business Reporting, MIS on sales call ( LMS) , Lead Utilization and conversion are tracked, maintained and reviewed on daily basis.
- Drive various R&R at the team level as defined by the company from time to time.
- Motivation and retention of team. ( Control FRM attrition is much below the set benchmark for the channel)
- Maintaining roster for Team
- Provide Handholding and sales orientation to FRM Joint Calls.
- Identifying Training Requirement of FRM and handhold via L&D or personnally conduct them as and when required..
- Periodic review of FRM
- Educate the Customer about Insurance
- Customer Servicing
- Act as a coach for the FRM's – to ensure Sales Experience & Handling large Team of FOS
Handhold FRM's till the time they get up the learning curve
- Employee Motivation & Retention
- Drive Key Input Performance Indicators with an objective of driving the targeted Business numbers
- Apply ones knowledge experience to take Smart Business decisions
- Aggregate & Report Business Performance for region Under his/her Supervision
- Ensure regular training for the team members
- Ensure all mandatory activities related to rule & regulations of the company are always complied.