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Head Digitization

Department Digitization | Exp: 10 -15 years | Location: Santacruz

Identify Automation initiatives for business functions and build value proposition for all projects. Review and understand the Scope and define technical requirements of IT systems & Business Applications. Subject matter expert in insurance domain knowledge, preferably sales automation, ecommerce and marketing experience. Work with Business Teams to understand the requirements and Identify IT Initiatives. Work with IT teams to build execution plan and deliver the Digitization Roadmap. Develop cross-cutting knowledge of business processes and leverage it to drive IT enablement. Coordinate with relevant IT teams for system availability and business teams for adoption & ROI. Ensure Project Execution and stake holder Coordination to ensure effective project management and delivery. Ensure business value delivery from each of the IT solutions deployed and under deployment. High Level Reports and Documentation.

Key Performance Indicators:
  • Launch and drive adoption of the new innovative end to end sales enablement across various distribution channel
  • Define future Digital road map, end state and digital strategy for D2C and distribution
  • Spearhead digital adoption across various distribution channels for on-boarding customers and distributors.
  • Work on budgeting, P&L, design and development of various new initiatives and platforms
  • Conduct continuous extensive research of ground level sales reality and the pain points, current state understanding of systems and processes and competition benchmarking to develop the end state aspiration.
  • Design and implement Management Dashboard
  • Facilitate device procurement, policy, Indemnity process automation and distribution process


Technical Expertise:
  • Strong Problem-Solving and Analytical Skills
  • Experience with one or more RPA technologies (e.g. UiPath, Automation Anywhere, Blue Prism)
  • Have good understanding on technology and business processes
  • Experience with Process Analysis, Design, and Implementation, Business and Technical requirements, Problem-Solving, and System(s) Testing, including UAT and Bug fixes
  • Good exposure AI, Bots , RPA, NLM
  • Good understanding on workflow, interaction bots


  • Insurance is preferred
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