Photocopies of documents should be attested by a Reliance Nippon Life Insurance Official. The Insurance Company reserves the right to ask for additional documents/information. Lodging or notification of claim or submission of claim forms and/or claim documents to the Company shall not be construed as an admission of liabilities of the Company. No agent or official other than designated persons are authorised to admit any liabilities on behalf of the Company, nor to alter this list of documents or any claims requirements called for by the Company.
The settlement of claims is a very important aspect of service to the policyholders. Hence the Reliance Nippon Life Insurance has laid great emphasis on expeditious settlement of Claims.
The Claims Process deals with initiation of action on receipt of claim intimation of the Life Assured, and ends with the payment of the claim or its repudiation or rejection.
The Types of claims and procedure for settlement of claims is detailed below:
Death within 3 years of policy commencement / issuance / revival / rider addition, whichever is later.
TAT – 45 Working days from the date of intimation.
Death after 3 years of policy commencement / issuance / revival / rider addition, whichever is later.
TAT – 10 Working days from the date of intimation
Death in policies where 4 or more annual premiums have been paid but where 1 or more mandatory documents are not submitted / Claims which warrant investigations / Claims from Lapsed Policies will be excluded from the above Guarantee.
* Documents needs to be collected from Nominee / Legal Heir
Death Claim should be intimated at nearest branch.
No, but should be intimated within 3-4 months of death.
All the concurrent policies should be mentioned in Claim Form A. If same nominee, no additional document is required except policy schedule but with different nominee another set of mandatory documents will be required.
Claim form A, Claim Form B, Death Certificate authorized by government, KYC of Nominee, Original Policy Schedule and Bank pass book, Bank Authorization and cancelled cheque.
In case of unnatural death – First Information Report (FIR) and Post-mortem Report (PMR) are mandatory.
Call For Requirement (CFR) will be raised if mandatory documents are not received and policy will be in pending status till we receive the same.
They are free to call at Customer Care helpline no.1800 102 1010 for latest status from Monday to Friday from 9.30 am to 6.30 pm.
SMS is sent to nominee /claimant on mobile number mentioned-on Claim Form A. On following stages SMS will be triggered.
Call for Requirement letter will be dispatched. They will also get an SMS on the mobile number mentioned on Claim Form A.
Lapsed policy, proposer death, surrendered policies or withdrawn policies are considered as Invalid Death Claims.
A certificate given by Court which gives all the family details of Life Assured and name of the person who will be the beneficiary of Life Assured property.
Where death has occurred of Life Assured, nominee has also died or we do not have nominee nominated during issuance or nominee is minor and we do not have appointee.
We communicate the decision through a letter.
3 Step Claim Process @ RNLIC: