The Insurance Company reserves the right to ask for additional documents/information.
In case of death of the member under a Group policy, the Master Policy Holder needs to intimate the claim to RNLIC Claims team and the key account manager.List of Mandatory Documents: Employer – Employee Claims
On receipt of the Claim form and mandatory documents, RNLIC will assess the claim and take decision basis the merit of the case. If there is any requirement to be completed by the Claimant, RNLIC will intimate the same and once the requirement is completed, the Claim would be assessed.Step 3: Claim Settlement
If the claim warrants an Investigation, RNLIC will take the final decision on the Claim within 120 days from the date of intimation of the Claim.
Non-investigated claims will be decided within 30 days from the date of intimation or from the date of receipt of last mandatory document whichever is later.
Ideally the Claim should be reported as soon as possible. This will help us settle the claim at the earliest. However, no claim is denied in view of delay in intimation.