At Reliance Nippon Life Insurance, we believe in providing the best of services to our customers and channel partners. We strive to provide easy access to information related to our products and services, as well as simple channels for our customers to have their queries/grievances redressed.
In case you are dissatisfied with any of our services, then please follow the escalation process mentioned below:
1800 102 1010 from 9:00am to 6:00pm, Monday to Saturday.
Reliance Nippon Life Insurance Company Limited, Unit Nos. 401B, 402, 403 & 404, 4th Floor, Inspire-BKC, G Block, BKC Main Road, Bandra Kurla Complex, Bandra East, Mumbai - 400051. India.
Please contact our Branch Service Manager, who is also the Local Grievance Redressal Officer, at your nearest branch.
Write to Head of Customer Care at or at the registered office address mentioned above.
If you are still not happy with the solution offered
Write to our Grievance Redressal Officer, Head of Legal & Compliance at or at the registered office address mentioned above.
If the issues remain unresolved, a further reference may be made to the Insurance Ombudsman in terms of Rule 13 & 14 of the Insurance Ombudsman Rules, 2017
<Procedure for filing complaint with Ombudsman
The insurance Ombudsman may receive and consider any complaints under Rule 13 & 14 of the Insurance Ombudsman Rules, 2017; which relates to any partial or total repudiation of claims by RNLIC, any dispute in regard to premium paid or payable in terms of the policy, any dispute on the legal construction of the policies insofar as such disputes relates to claims; delay in settlement of claims and non-issue of any insurance document to customers after receipt of premium. On the above grounds, any person may himself or through his legal heirs make a complaint in writing to the insurance Ombudsman within whose jurisdiction the RNLIC branch is located. The complaint shall be in writing duly signed by the complainant or through his legal heirs and shall state clearly the name and address of the complainant, the name of the branch, the fact giving rise to complaint supported by documents, if any, the nature and extent of the loss caused to the complainant and the relief sought from the Ombudsman.
However, as per Provision of Rule 14(3) of the Insurance Ombudsman Rules, 2017, the complaint to the ombudsman can be made only if: The grievance has been rejected by the Grievance Redressal Machinery of the Insurer, The Complaint has been filed within one year from the date of rejection by the Company, it is not simultaneously under any litigation.
For detailed list of ombudsman please Click here
Click here to view Grievance Redressal Policy in detail
Click here to view key service turnaround times prescribed by IRDAI