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At Reliance Nippon Life Insurance, customer satisfaction is our priority. If you are not satisfied with any of our services or have faced an issue, we encourage you to register your grievance. Our dedicated Grievance Redressal team will ensure your concern is addressed in a fair and timely manner.
Please reach out to the Local Grievance Redressal Officer at your nearest branch or email us at rnlife.headcustomercare@relianceada.com
Please write to our Grievance Redressal Officer at rnlife.gro@relianceada.co.
you may refer the matter to the Insurance Ombudsman in accordance with the applicable rules.
You can also register your grievance on Bima Bharosa, IRDAI’s official grievance redressal portal, at https://bimabharosa.irdai.gov.in
Procedure for filing complaint with Ombudsman
The Insurance Ombudsman may receive and consider any complaints under Rule 13 & 14 of the Insurance Ombudsman Rules, 2017; which relates to any partial or total repudiation of claims by RNLIC, any dispute in regard to premium paid or payable in terms of the policy, any dispute on the legal construction of the policies insofar as such disputes relates to claims; delay in settlement of claims and non-issue of any insurance document to customers after receipt of premium. On the above grounds, any person may himself or through his legal heirs make a complaint in writing to the insurance Ombudsman within whose jurisdiction the RNLIC branch is located. The complaint shall be in writing duly signed by the complainant or through his legal heirs and shall state clearly the name and address of the complainant, the name of the branch, the fact giving rise to complaint supported by documents, if any, the nature and extent of the loss caused to the complainant and the relief sought from the Ombudsman.
However, as per Provision of Rule 13(3) of the Redressal of Public Grievance Rules, 1998, the complaint to the ombudsman can be made only if - (i) The grievance has been rejected by the Grievance Redressal Machinery of the Insurer, (ii) The Complaint has been filed within one year from the date of rejection by the Company, it is not simultaneously under any litigation.
For detailed list of ombudsman please Click here
Click here to view Grievance Redressal Policy in detail
Click here to view key service turnaround times prescribed by IRDAI
